Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers in the United States, ensuring that we provide the highest levels of responsiveness to you at all times.

When Will My Order Be Dispatched?

Your order will be dispatched 24 hours after being placed (Monday-Friday).

Can I Amend My Order?

This depends on the status of your order. If your order has already been processed and shipped, we won't be able to amend your order.

If your order has not left our warehouse, we will be able to make any changes prior to shipment confirmation.

Please contact us immediately and we will do our best. Use our Contact Form, our 24/7 customer service team is ready to provide a same-day reply.

Can I Cancel My Order?

You can cancel your order any time if your order has not left our warehouse.

If your order has already been processed and shipped, we won't be able to refund your order until you return the parcel in perfect condition to our warehouse and we receive the parcel with satisfaction.

If your order has not left our warehouse, we will be able to cancel your order.

If you wish to cancel your order, please contact us immediately. You can use our Contact Form, our professional 24/7 customer service team is ready to help you.

How Long Will it Take To Get My Package?

The delivery time is based on the shipping option that you have chosen and your delivery location. We do offer a Free Shipping Service on all our orders.

USA Orders:

  • USPS Priority Shipping (FREE): Your order will be delivered in 3 to 5 Business days after being dispatched + processing time of 24 hours, a Tracking number will be provided.
  • Express Shipping: Your order will be delivered in 1 to 2 Business days after being dispatched + processing time of 24 hours, Tracking number and product insurance will be provided.

Where Will My Order be Dispatched From?

All Orders are shipped from our Logistic facilities in Miami, FL.

Do you accept international orders?

No, at the moment, we are only selling our products in The United States of America.

How do I track my order?

Once your order has been shipped, you will receive an email including the tracking details and link to follow up the status of your parcel.

How much does shipping cost?

We offer FREE SHIPPING on all our orders. For other shipping methods, additional costs apply. Please check rates at checkout.

Which couriers do you use?

We ship all our products via USPS.

More Questions?

Email: info@thriivewater.com

Address: 677 N Washington Blvd Ste 028, Sarasota, FL 34236

Phone Number: +1 (941) 337-0655

Opening Hours: 9:00am EST to 5:00pm EST